What you need to know…

APPOINTMENTS

Please ring (02) 6729 1520 for an appointment. Patients attending without a booking will be fitted in at the earliest available time. Urgent medical problems will always be dealt with promptly.

HOME AND OTHER VISITS

Where safe and reasonable, our practice makes visits to regular practice patients in their homes, aged or residential care facilities, or in hospitals within and outside of normal working hours and is decided on upon the GP’s discretion.

AFTER-HOURS

Please contact the Warialda Hospital on (02) 6728 9000 or 000 for any emergencies.

COMMUNICATION POLICY

An incoming telephone call is the principal method for initial and subsequent communication by a patient and most other persons to this practice. As such, the telephone is recognised as a vital vehicle for creating a positive first impression, displaying a caring, confident attitude and acting as a reassuring resource for our patients and others.

Communication with patients via electronic means (e.g.Fax) is conducted with appropriate regard to the privacy Laws relating to health information and confidentiality of the patients health information.

FEEDBACK AND COMPLAINTS

We have a suggestion box which is located in the waiting room. The box is checked and any suggestions are acted on by the practice manager.

If you have any formal complaints please contact the NSW Health Care Commission Locked Bag 18 Strawberry Hills NSW 2012 Freecall: 1800 043 159.

FEES

We are a bulk billing practice. However, if you do not have medicare card you will have to pay for your consult.

We also charge an $80 fee for a commercial licence medical assessment.

FOLLOW UP OF RESULTS

All test results, including pathology results, diagnostic imaging and investigation reports, and clinical correspondence received is reviewed by the GP. If your results need to be urgently discussed a staff member will call the patient.

PRIVACY 

Your medical record is a confidential document. Its our policy to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.